ADVANCE HOSPITALITY RAISES THE BAR

July 2007

Western Sydney hospitality venues and their customers shouldn’t have to put up with poor service any longer, says a senior Advance Hospitality manager. John Haylen, whose years of customer service experience were learned at Kings Cross’ legendary Sebel Townhouse, says employers don’t have to settle for second best.

“Traditionally, hospitality staff for Western Sydney venues have been looking eastwards to find employment agencies and it has never been a satisfactory arrangement,” says John Haylen, Manager at Advance Hospitality. “We can see there’s a major gap in the Western Sydney market for quality hospitality staff that are based locally. This carries major benefits for the business from a cost and reliability point of view.”

‘Raising The Bar’ is an appropriate expression for Advance Hospitality, whose organisation is set to shake up the standard of hospitality staff workers in the Western Sydney region.

Reliability is a major reputation outcome for Advance Hospitality which they believe is the key to taking a strong market share in the Western Sydney region. There have been a litany of poor performance issues such as managers being caught understaffed when the promise of casual workers showing up for a shift was not kept, or under-qualified staff that cannot perform at the desired level.

“Our orientation is completely different than most other organisations. Advance Hospitality is actively grooming and training these individuals through on-site evaluation and professional development in association with NSW TAFE – Western Sydney Institute,” says John. “In addition, we use swipe card technology at worksites that allows real time monitoring of workers are the check on and off for their shift.”

This mentor partnership model involves the development of a working relationship in which respect and trust develop. While Advance Hospitality expects the best from its employees in terms of presentation, attitude, and preparation, it also provides tremendous support the other way. Haylen ensures that staff are never in over their heads because employees are prepared in advance with the necessary qualifications and/or training.

“We have a training partnership arrangement with NSW TAFE – Western Sydney Institute which allows us to support employees with a range of niche training opportunities to support their professional development,” he says. “We also have an outstanding technology capability that makes sure each employee is paid accurately and on-time. That’s an important sign of respect that they deserve.”

For more information on Advance Hospitality, contact John Haylen at 02 9630 3655 or jhaylen@advrecruitments.com.au